FAQ

P A Y M E N T

Via PayPal ( Visa or Mastercard / American Express / PayPal Funds )

S H I P P I N G

Orders are processed within 1 to 2 business days (Mon-Fri) .


Dear Customers, we are currently unable to ship our goods worldwide EXCEPT Singapore due to shipping service impacts related to Covid-19 until further notice. Please stay safe & healthy ~


We deliver worldwide without charges via Standard Registered Air Parcel with tracking number from Pos Malaysia. You should receive your item within 3 – 4 weeks from the day the item shipped. Varies from different country. Do allow few days extra days for some unforeseen delay.

ESTIMATED DELIVERY TIME

Singapore & Brunei ( 6 – 10 working days )

Hong Kong, Myanmar, Phillipines, Thailand, Indonesia. ( 8 – 14 working days )

Bangladesh, Macao, Taiwan, Sri Lanka, Vietnam, Laos, Cambodia, China. ( 8 – 15 working days )

Australia, Japan, Qatar, Saudi Arabia, India, Pakistan, Palestine, United Arab Emirates. ( 8 – 16 working days )

Albania, Andorra, Austria, Bahrain, Bhutan, Bulgaria, Croatia, Czech Republic, Gibraltar, Greece, Iraq, Italy, South Korea, Luxembourg, Maldives, Monaco, Nepal, Netherlands, New Zealand, Norfolk Island, San Marino, Slovakia, Turkey, Vatican City ( 10 – 18 working days )

United States, United Kingdom, Europe, Africa , South America, Brazil , Seychelles & Rest of the world ( 12 – 20 working days )

CLICK HERE  to track your package.

Note : Your shipment can be delayed due to weather conditions, customs or security issues. The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days. Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country. To prevent unforeseen delay, kindly provide your phone number. Please ensure your address is up to date.

R E T U R N  &  R E F U N D

ThickyBox provides a 100% customer satisfaction guarantee on all our products.  If you feel that your order was not satisfactory, please read the instructions below and Contact us within 7 days after receiving the package and return to us in original packaging. Please leave a detailed message with your name, and order number and email where you can be reached. Regarding your shipment and we will reply you as soon as we have gathered the information on your order. We can also be reached via email at admin[!at]thickybox.com . Please accept our apologies for the inconvenience. Please advise us if there are any problems upon receiving of your order.

Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored.

Thank you,

ThickyBox Team

e  : admin[!at]thickybox.com