FREQUENTLY ASKED QUESTIONS ( FAQ )

F A Q
P A Y M E N T

Via PayPal ( Visa or Mastercard / American Express / PayPal Funds )

P R I C E S

The item prices on the website do not include shipping  e x c e p t  THICKYBOX ITEMS ( snackbox, noodlebox, beveragebox ) which is free shipping to everywhere in the world.

S H I P P I N G

Orders are typically processed within 1 to 2 business days (Mon-Fri).

1. THICKYBOX items ( snackbox, noodlebox, beveragebox. etc ) – Free Shipping Worldwide

  • Default Shipping via Standard Shipping : lead time 1-3 weeks in ASEAN | 2-4 weeks worldwide

2. Individual items – The shipping charges will be computed when you start the checkout process as they are based on your shipping weight and zip code.

  • Default Shipping via Standard Shipping : lead time 1-3 weeks in ASEAN | 2-4 weeks worldwide
  • Upgraded Shipping via Express Shipping : lead time 5-10 business days : extra charge $65 per transaction

Possible customs fee may be charged direct from local customs based on each country

>>  CLICK HERE  to track your package.

O T H E R S
1.  I forgot my password for my account. What should I do to retrieve it?

Click on “Forgotten Password” and fill your username or email that used to register the account in the box.

Click Submit

A verification token will be sent to you. Once you have received the token, click on the link on email, and press “Login” and you will be able to choose a new password for your account.