ABOUT US

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FREQUENTLY  ASKED  QUESTIONS

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Q: How To Purchase My Order On The Site?

A: To order your purchase: –

  1. Click “ADD TO CART” button on the products you wish to purchase.
  2. Select Colour or Size if available
  3. Select your quantity
  4. After that, Click on the shopping cart on the top right of the corner to review your cart.
  5. Click ‘UPDATE CART’ if there is item missing in the cart or go back to the product and add again.
  6. Click ‘CHECKOUT’ and proceed to the summary of the Price
  7. Fill up your Delivery Information, or select your previous information.
  8. Fill up your Billing Information. or select ‘MY BILLING INFORMATION IS THE SAME AS MY DELIVERY’
  9. Enter Discount Code if any
  10. In Payment Method will display your order total, inclusive or discount and shipping cost (if any)
  11. Select your payment method
  12. Fill up Order comments if any
  13. Click on review order and proceed to the payment pages

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Q: What Are The Payment Methods Available?

A: Via PayPal (Visa or Mastercard / American Express / PayPal Funds)

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Q: Shipping?

A: Worldwide Shipping via Standard Registered Air Parcel with tracking number from Pos Malaysia. You should receive your item within 3 – 4 weeks from the day the item shipped. Varies from different country. Do allow few days extra days for some unforeseen delay. Note : Your shipment can be delayed due to weather conditions, customs or security issues. Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country. To prevent unforeseen delay, kindly provide your phone number. Please ensure your address is up to date.

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Q: How Much Is The Shipping Fee?

A: Shipping fee will be calculated once the delivery address is filled during checkout process. All packages are shipped out within 1 – 3 working days via Pos Malaysia ( Registered Post ). ( Every package has a tracking number and signature on delivery.)

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Q: How Long Does The Delivery Usually Takes?

A: International Delivery usually takes about 3 to 4 weeks from Malaysia. Zone 1 ( 5 – 8 working days ) : Singapore & Brunei. Zone 2 ( 6 – 12 working days ) : Hong Kong, Myanmar, Phillipines, Thailand, Indonesia. Zone 3 ( 6 – 13 working days ) : Bangladesh, Macao, Taiwan, Sri Lanka, Vietnam, Laos, Cambodia, China. Zone 4 ( 6 – 14 working days ) : Australia, Japan, Qatar, Saudi Arabia, India, Pakistan, Palestine, United Arab Emirates. Zone 5 ( 7 – 14 working days ): Albania, Andorra, Austria, Bahrain, Bhutan, Bulgaria, Croatia, Czech Republic, Gibraltar, Greece, Iraq, Italy, South Korea, Luxembourg, Maldives, Monaco, Nepal, Netherlands, New Zealand, Norfolk Island, San Marino, Slovakia, Turkey, Vatican. Zone 6 ( 8 – 16 working days ) : Rest of the world.

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Q: How to Track my order?

A: Kindly  CLICK HERE  to track your package.

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Q: Product :

For more details, please read individual item’s description.

Party Printables / Poster / Digital Prints.

Due to the nature of digital files and the design work involved, NO REFUNDS will be issued once an order has been started and sent to your inbox. Buyer is responsible for reading the product details carefully before purchasing.

INSTANT DOWNLOADS are instantly available for you to download after you have made payment. Therefore, it’s not possible to cancel, refund or exchange the products.

We don’t accept returns, exchanges, or cancellations for all the products fall on the categories mentioned above. Please contact us if you have any problems with your order. THANK YOU!

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Q: Can I Cancel An Existing Order That Have Been Made?

A: Yes, only if the order is still on pending status.

– Please send an email to our customers service email at enquiry12345@hotmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancel.

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Q: I Forgot My Password For My Account. What Should I Do To Retrieve It?

A: Click on “Forgotten Password” and fill your username or email that used to register the account in the box.

Click Submit.

A verification token will be sent to you. Once you have received the token, click on the link on email, and press “Login” and you will be able to choose a new password for your account.

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Return & Refund Policy

Contact us within 5 days after receiving the package and return to us in original packaging. Buyer pays for return shipping. Refund will be arranged after the package reached us. The returned goods/products will be checked and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Thickybox.com will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation. An email of return address will be sent to you. If you have any questions regarding your purchase, please feel free to email us at enquiry12345@hotmail.com We will reply your emails within 24-48 working days except public holidays/weekend.

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e  : enquiry12345@hotmail.com